FAQ

Orders & Shipping
When will my order be shipped?

Orders are typically packed and dispatched within 1–3 business days from Adelaide, South Australia.

During product launches, promotional periods, public holidays, and peak shopping seasons, processing times may take a little longer.

Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking details.
Do you ship Australia-wide?

Yes! We currently ship to customers across Australia.

Both Standard Shipping and Express Shipping options are available at checkout.
Do you ship internationally?

Not just yet.

We're currently focused on serving our Australian customers, but international shipping is coming soon.

Join the Soft Feet Society newsletter to be the first to know when worldwide shipping becomes available.
How long does delivery take?

Delivery times vary depending on your location and the shipping method selected at checkout.

Once your order has been shipped, you'll receive tracking information so you can follow your parcel's journey.

Products
Are FEETISH products vegan and cruelty-free?

We never test our products on animals.

Individual product pages will clearly indicate whether a product is vegan-friendly and cruelty-free.
How often should I use FEETISH products?

For the best results, we recommend:

  • Foot File: 1–2 times per week
  • Foot Scrub: 1–2 times per week
  • Foot Mask: Every 2–4 weeks
  • Foot Cream: Daily

Consistent use is the key to maintaining soft, smooth, and healthy-looking feet.
Are your products suitable for sensitive skin?

Our products are formulated with quality ingredients. However, everyone's skin is different. We recommend checking the ingredient list on each product page and performing a patch test before first use if you have sensitive skin or known allergies.

Returns & Refunds
Can I return my order?

Due to hygiene and safety reasons, we cannot accept returns, exchanges, or refunds for change-of-mind purchases or for opened or used footcare products.

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery, and we'll gladly assist you in accordance with Australian Consumer Law
My order arrived damaged. What should I do?

We're sorry to hear that.

Please email hello@feetish.com.au within 7 days of receiving your order and include:

  • Your order number
  • A description of the issue
  • Photos of the damaged item and packaging

Our team will assess the issue and arrange a replacement, exchange, or refund where applicable.

Orders
Can I change or cancel my order?

If your order has not yet been packed or dispatched, we'll do our best to assist.

Please contact us as soon as possible at hello@feetish.com.au. Once an order has been shipped, we may not be able to make changes or cancellations.
I entered the wrong shipping address. What should I do?

Please contact us immediately at hello@feetish.com.au.

If your order hasn't been dispatched, we'll do our best to update your delivery details.

Contact Us
How can I contact FEETISH?

Our customer care team is always happy to help.

Email: hello@feetish.com.au

We'll get back to you as soon as possible during business hours.
Still Have Questions?

If you can't find the answer you're looking for, please get in touch with us at hello@feetish.com.au.

We're always happy to help and look forward to making your FEETISH experience as smooth as possible.