Privacy policy

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, purchase our products, contact us or otherwise use our online services.

We operate an online-only store powered by Shopify and are committed to handling personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) to the extent they apply to us.

1. Information We Collect

Depending on how you interact with us, we may collect:

Contact details, such as your name, email address and phone number where you provide one.
Billing and delivery details, including your address and order information.
Payment and transaction information needed to process purchases. Payment details are generally handled through Shopify and the relevant payment provider.
Customer service communications, including information you provide when contacting us about an order, product or enquiry.
Technical information, such as your IP address, browser type, device information, pages visited and information about how you use our website.

We may collect this information directly from you, automatically when you use our website, or through service providers and other third parties that support our business.

2. How We Use Your Information

We use personal information where reasonably necessary to:

Process and fulfil orders
Arrange delivery and provide order updates
Respond to enquiries and provide customer support
Operate, maintain and improve our website and services
Process payments and prevent fraudulent or unauthorised transactions
Understand website usage and improve our products and customer experience
Send marketing communications where you have opted in
Meet legal, regulatory and other legitimate business requirements

We will not use your personal information for unrelated purposes unless permitted or required by law.

3. Marketing Communications

If you choose to receive promotional emails from us, we may use your email address to send information about products, offers, updates and other marketing communications.

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to help our website function, understand how visitors use it, measure advertising performance and support advertising and remarketing.

Our website may use services provided by Google, including Google Ads, and Meta for analytics, advertising and remarketing purposes. These services may collect information about your interactions with our website in accordance with their own privacy policies and settings.

5. Shopify

Our online store is powered by Shopify. Shopify provides technology and services that help us operate our website, process orders and support our online business.

Some personal information may therefore be processed by Shopify or its service providers as necessary to provide these services.

For more information, see Shopify's Privacy Policy and Shopify's Privacy Portal.

6. When We Share Information

We may disclose personal information to third parties where reasonably necessary to operate our business, including:

Shopify and related service providers
Payment processors and financial service providers
Delivery and fulfilment providers
Website, hosting, analytics and technology providers
Advertising and marketing platforms, including Google and Meta
Professional advisers and service providers where necessary
Government authorities or other parties where required or permitted by law

We only disclose information where there is a legitimate reason to do so, such as providing a service you have requested, operating our business, protecting our customers or meeting a legal obligation.

7. International Processing

Some of the service providers we use may process personal information outside Australia.

Where this occurs, we take reasonable steps to ensure that information is handled appropriately and in accordance with applicable privacy requirements.

8. Security and Retention

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide our services, maintain business records, resolve disputes and meet legal obligations.

9. Accessing and Correcting Your Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate or incomplete, subject to applicable legal requirements.

To make a privacy request, contact us using the details below.

10. Privacy Complaints

If you believe we have handled your personal information improperly, please contact us first so we can investigate and respond to your concern.

You can contact:

Email: hello@feetish.com.au
Online Support: Monday to Friday, 9:00 AM to 5:00 PM

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe a child has provided us with personal information without appropriate permission, please contact us so we can assess and address the situation.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of those third parties, and we recommend reviewing their privacy policies before providing personal information.