Shipping policy

Who We Are

Feetish ("we," "us," or "our") operates the Feetish website. We aim to provide a clear and reliable shipping experience for our customers. Please review the information below for details about order processing, delivery, and shipping-related issues.

Shipping Costs

Free Shipping: We offer free shipping on all orders within Australia.
Currency: All prices are displayed in AUD.

Shipping Range

Delivery Area: We currently ship within Australia only.
International Shipping: We do not currently offer international shipping.
Local Pickup: We do not offer local pickup.

Order Processing Time

Order Cut-off: Orders placed before 12:00 PM (Australian Central Standard Time – Adelaide) will be processed according to our standard handling timeframe.
Handling Time: Orders are generally prepared for dispatch within 1–3 business days, Monday to Friday.
Weekends and Public Holidays: Handling and dispatch may be affected by weekends and public holidays.

Delivery Time

Estimated Delivery: Orders are estimated to arrive within 5–11 working days.
Handling Time: The estimated handling time is 1–3 working days before the order is ready for transit.
Transit Time: Once dispatched, the estimated transit time is 4–8 working days.

Delivery times are estimates and may vary depending on the destination and circumstances affecting the carrier.

Shipping Process

Courier/Carrier: Orders are shipped using the carrier services configured in our Shopify checkout.
Tracking Information: Customers will receive tracking information once their order has been dispatched.

Incorrect Delivery Address

Incorrect Address: Customers are responsible for providing an accurate delivery address when placing an order. If an incorrect address is provided and additional shipping or redelivery costs are incurred, these costs may be the customer's responsibility where appropriate.

Delayed, Lost or Damaged Parcels

Delayed Parcels: If your parcel is delayed beyond the estimated delivery timeframe, please contact us at hello@feetish.com.au so we can investigate the matter with the relevant carrier.
Lost Parcels: If your parcel is lost in transit, please contact us at hello@feetish.com.au so the matter can be investigated with the relevant carrier.
Damaged Parcels: If your parcel arrives damaged, please contact us at hello@feetish.com.au so we can investigate the matter with the relevant carrier.