Refund policy
At FEETISH, we want you to love every purchase. Because our products are personal care items, we take hygiene and customer safety seriously.
Returns, Exchanges & Refunds
Due to the hygienic nature of our footcare products, we do not accept returns, exchanges, or refunds for change of mind.
This includes, but is not limited to:
- Foot Files
- Foot Masks
- Foot Creams
- Foot Scrubs
- Any opened, used, or unsealed products
Please choose carefully before placing your order.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty, or you receive the wrong item, please contact our customer care team within 7 days of delivery.
Email: hello@feetish.com.au
To help us resolve your request quickly, please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
After assessment, we will arrange an appropriate replacement, exchange, or refund where required.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to:
- A replacement or refund for products with a major failure.
- Compensation for any other reasonably foreseeable loss or damage.
- A repair or replacement if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy excludes or limits your rights under Australian Consumer Law.
If you have any questions regarding your order, please contact us at hello@feetish.com.au.