Refund policy

Last Updated: September 09, 2026

Thank you for shopping with Feetish. We want to make the process as clear and straightforward as possible if you receive an item that is damaged, faulty, or incorrect. Please review the guidelines below for information about eligibility, refunds, replacements, and the applicable timeframes.

Scope and Contact Information

For questions regarding returns and refunds, please contact us through the method below:

Email: hello@feetish.com.au

Policy Overview

Return Period: Customers must contact us within 7 days of delivery for damaged, faulty, or incorrect items.
Refund Processing Time: Approved refunds will be processed to the original payment method within 10 business days.
Return Shipping Costs: As we do not accept returns or exchanges for change of mind due to hygiene and safety standards, customers are not required to return change-of-mind items. If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with photos so we can arrange a replacement or refund.

Order Cancellations

You may cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped, please follow the steps in our Return Instructions below.

Return Conditions

We offer returns or replacements only for damaged, faulty, or incorrect items, subject to the following conditions:

Return Window: Customers must contact us within 7 days of delivery.
Proof of Issue: Photos of the damaged, faulty, or incorrect item may be required to process the request.
Change-of-Mind Returns: We do not accept returns or exchanges for change of mind due to hygiene and safety standards.
Refund or Replacement: Where an item is confirmed to be damaged, faulty, or incorrect, we may arrange a replacement or refund.

Return Instructions

To request a return, replacement, or refund for a damaged, faulty, or incorrect item, please follow these steps:

Contact Customer Service: Email hello@feetish.com.au within 7 days of delivery, including your order details and photos of the issue.
Provide Supporting Photos: Photos of the damaged, faulty, or incorrect item may be required so our team can assess your request.
Wait for Instructions: Our team will review your request and advise you on the next steps.
Refund or Replacement: If your request is approved, we will arrange a suitable replacement or refund.

Refund Policy

Refund Eligibility: Refunds may be provided for items that arrive damaged, faulty, or incorrect, subject to review.
Request Period: Customers must contact us at hello@feetish.com.au within 7 days of delivery and provide photos of the issue.
Refund Processing: Once your request has been reviewed and approved, we will arrange the refund.
Refund Method: Approved refunds will be issued to the original payment method where applicable.

Exchange Policy

We do not accept exchanges for change-of-mind purchases due to hygiene and safety standards. If your item arrives damaged, faulty, or incorrect, please contact us at hello@feetish.com.au within 7 days of delivery and provide photos of the issue. After reviewing your request, we may arrange a replacement or refund.

Exceptions and Special Cases

Defective or Damaged Items: If your item arrives damaged or faulty, please contact us at hello@feetish.com.au within 7 days of delivery and provide photos of the issue. We will review your request and may arrange a replacement or refund.
Incorrect Product: If you receive an incorrect item, please contact us at hello@feetish.com.au within 7 days of delivery with photos. We will review the issue and may arrange a replacement or refund.
Change of Mind: Due to hygiene and safety standards, we do not accept returns or exchanges for change-of-mind purchases on our footcare products.

Processing Times

Request Window: If your item arrives damaged, faulty, or incorrect, please contact us at hello@feetish.com.au within 7 days of delivery and provide photos of the issue.
Review Period: We will review your request and determine the appropriate resolution.
Refund Issuance: If your refund request is approved, the refund will be processed to your original payment method within 10 business days.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to:

A replacement or refund for products with a major failure
Compensation for any other reasonably foreseeable loss or damage
A repair or replacement if the goods fail to be of acceptable quality and the failure does not amount to a major failure

Nothing in this policy excludes, restricts, or modifies your rights under the Australian Consumer Law.